Web/Mobile Application Development Services: A cancellation fee of 30% applies when the project is in progress, and a fee of 70% applies once the Web/Mobile App is delivered for review. The service is non-refundable after the first revision is completed or 30 days from the date of the transaction. Once development has begun, web/mobile service development is deemed complete 180 days after the transaction date, and no refunds will be issued thereafter.
Logo Design: A cancellation fee of 40% applies when the project is in progress, and the service becomes non-refundable once the artwork is delivered or within 30 days from the date of the transaction.
Website/Mobile Redesign/Development Services: A cancellation fee of 30% applies when the project is in progress, and a fee of 70% applies when the site design is delivered for review. The service is non-refundable once completed.
Website and Mobile Maintenance and Marketing Services: If you purchase Website Maintenance or Marketing Services and the plan has been utilized during the billing period, your subscription is non-refundable.
Digital Marketing Services: Marketing Services included in a bundle with Website Design Services will be closed and ineligible for a refund after 6 weeks of no customer contact.
SEO Services: SEO Services require a 12-month commitment. To achieve the best results, you are expected to use the services for the entire 12-month term.
For all SEO Services plans, you may cancel within 48 hours of the transaction date and receive a full refund for any remaining months in your committed term, refunded to your original payment method. No refunds will be issued for prior months.
If you purchase a monthly plan and cancel more than 48 hours after the transaction date, you agree to pay for the current month of SEO Services, but eformax will not bill you for any future months. However, you will not receive a refund for the current or past months.
If you purchase a semiannual or annual plan and cancel more than 48 hours after the transaction date, you agree to pay for the current month of SEO Services, and eformax will issue a 50% prorated refund to your original payment method for any remaining unused months.