Terms and Conditions
Welcome to Eformax, a brand of Digital World School Private Limited. By accessing or using our website and services, you agree to be bound by these Terms and Conditions.
Table of contents
- Use of Services
- Scope of Services
- Payments and Billing
- Refund and Cancellation Policy
- Client Responsibilities
- Intellectual Property
- Third-Party Tools and Services
- Limitation of Liability
- Service Level Agreement (SLA)
- Service Availability
- Termination
- Governing Law and Jurisdiction
- Changes to Terms
- Contact Us
Use of Services
You agree to use our services only for lawful purposes. You must not misuse, disrupt, or attempt unauthorized access to our systems or services.
Scope of Services
All services provided by Eformax are defined in project proposals, agreements, or contracts. Any additional work outside the agreed scope may be subject to separate charges and timelines.
Payments and Billing
- Payments must be made as per agreed terms in proposals or invoices.
- Delays in payment may result in suspension or termination of services.
- All fees are non-refundable unless otherwise stated in writing.
Refund and Cancellation Policy
Due to the nature of digital services, refunds are generally not provided once work has commenced. Cancellation requests will be reviewed on a case-by-case basis.
Client Responsibilities
- Provide accurate and complete project requirements
- Share necessary content, credentials, and approvals on time
- Review deliverables and provide feedback within agreed timelines
Intellectual Property
All content, designs, code, and materials created by Eformax remain its intellectual property until full payment is received. Upon full payment, ownership may be transferred as per agreement.
Third-Party Tools and Services
Our services may involve third-party tools, platforms, or integrations. Eformax is not responsible for their performance, availability, or policy changes.
Limitation of Liability
eformax shall not be liable for any indirect, incidental, or consequential damages, including loss of data, revenue, or business opportunities arising from the use of our services.
Service Level Agreement (SLA)
eformax is committed to delivering reliable and high-quality services. While specific service levels may vary based on project scope and contractual agreements, we aim to maintain the following standards:
- Service Uptime: We strive to ensure maximum uptime and availability for all hosted services, subject to scheduled maintenance and external factors.
- Support Response Time: Initial responses to support queries are typically provided within 24–48 business hours.
- Issue Resolution: We make reasonable efforts to resolve technical issues promptly based on severity and complexity.
- Maintenance: Scheduled maintenance activities will be communicated in advance whenever possible.
Service Availability
We strive to ensure uninterrupted service but do not guarantee that services will always be available, error-free, or secure.
Termination
We reserve the right to suspend or terminate services if these terms are violated or if required due to non-payment or legal obligations.
Governing Law and Jurisdiction
Changes to Terms
eformax reserves the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.
Contact Us
eformax (Digital World School Private Limited)
Email: info@eformax.com
Website: https://www.eformax.com